Terms & Conditions

Acknowledgment of Risk

Participation in roller skating classes involves inherent risks, including but not limited to slips, falls, collisions, and other physical impacts. These risks may result in physical or emotional injury, paralysis, or damage to personal property. By enrolling in the program, participants and/or guardians fully accept these risks, whether known or unknown.

Medical Authorization

In the event of a medical emergency, SkatingHour staff or instructors are authorized to seek necessary medical treatment. Any expenses arising from such incidents are the sole responsibility of the participant or their legal guardian.

Release of Liability

SkatingHour Corp., along with its owners, employees, instructors, and agents, is not responsible for any injuries, damages, or losses incurred during participation in roller skating activities, including those resulting from negligence.

Photographic and Media Release

Photos or videos may be captured during classes and used by SkatingHour for promotional purposes across platforms such as social media, websites, and print materials. No compensation will be provided for this use.

Safety Guidelines

To ensure a safe and positive experience for everyone, the following rules must be followed:

Mandatory Equipment

• All participants must wear properly fitted helmets (CSA-approved strongly recommended).
  

• Wrist guards, elbow pads, and knee pads are highly recommended for all skaters.
  

• Participants who arrive without the required safety gear will not be permitted to join the class and will not receive a refund.
  

  Skate Preparation

• Skates must be securely fastened and properly adjusted before entering the activity area.
  

  Timeliness

• Arriving on time is essential. Participants arriving more than 20 minutes late will not be allowed to join the session, and no refund or credit will be provided.
  
  Compliance with Instructions

• Participants must follow all instructions given by coaches or staff.
  

• Instructors reserve the right to remove any participant from a session and/or cancel future sessions without refund for unsafe behavior or non-compliance.
  
  

  Payment Policy

• Full payment for all registered classes must be made prior to the program start date.
  
  

• Participants who have not completed payment in full will not be permitted to join the class.
  

  Cancellation & Refund Policy

      Our cancellation policy is intended to maintain fairness and clarity for all participants

        Pre-Season Cancellation

• You may cancel your registration up to 72 hours before the first session.
  

• All requests must be sent via email to contact@skatinghour.com.
  

• Requests submitted after this deadline will not be accepted.
  

  Missed Classes

  General Attendance

• Participants are expected to attend all scheduled classes.

• If unable to attend, 72-hour notice via email is required. Without it, the missed class will be charged in full and no refund, credit, or make-up session will be offered.
  
  

  Make-Up Class Option

• If you miss a session, you may:
  

  • Attend another class in the same week at a different available location, OR
    

  • Attend two sessions the following week (if available).

• All make-up sessions must be arranged in advance and are subject to availability.
  

• Contact our team to check options and confirm availability.
  
  

     Travel Plans

• If you are planning to travel, please notify us at least 15 days in advance via email.
  

• If a make-up class cannot be scheduled, a credit note will be issued, valid for one year from the date of issuance.
  

  Rescheduling

• One reschedule per participant is allowed during the season, with at least 72-hour notice.
  
  

• Make-up classes are subject to availability. If no slot is available, the missed session will be charged in full with no refund or credit.
  

Medical Emergencies

• In case of medical emergencies, you may submit a request for a partial credit (not a refund).
  

• A doctor’s note is required.
  

• Requests must be made before your third session begins.
  

• Credit requests will be reviewed by the team and are not guaranteed.
  

• Approved credits will be valid for one year from the date of issuance and can only be used for future programs.

Coach/Organizer-Initiated Cancellations

Postponements

• In case of class postponements due to unforeseen issues, participants will be notified, and the class will be rescheduled (even on short notice of under 24 hours).
  
  

            Cancellations- If a class is canceled by the organizer, a credit will be issued toward another program.

          Weather or Facility-Related Cancellations

• Classes canceled due to weather or venue issues will be either rescheduled or credited, at no extra charge.
  

• Refunds are not available unless rescheduling is not possible
  
  

Important Notice

By enrolling and participating in our roller skating programs, you acknowledge that you have read, understood, and agreed to abide by all the terms and conditions stated above, including the safety guidelines, payment policy, and cancellation procedures.